You may only return damaged, defective or wrong products received by you. The product must be returned within 7 days of the delivery date to receive a refund, excluding shipping and gift-wrapping charges.
Please Note: Return / Replacement request must be raised within 48 business hours from the time of delivery. Failing to do so will result in the rejection of the Claim.

Returns shall be processed and refunds will be issued within 2 weeks from the request being registered.

No. The refund can only be availed on the return of damaged or defective products.

No. Shipping is non-refundable for returned, undeliverable, unclaimed packages and refused packages. Any shipping cost you incur to return the product will not be refunded. The only exception to this is if we have made a shipping error.

For further return instructions, kindly contact Customer Support Team on 9022039022 or you can write us on support@esotico.net.in (Monday - Friday, 10 AM - 7 PM IST)
Please include your packing slip or the following information with your return:

Full name:
Street Address:
City:
State:
Zip Code:
Country:
Phone Number:
E-mail Address:
Original order confirmation no. or invoice no.:
Reason for return:

Please Note: In case of defects, missing or wrong product, an unboxing video / images must be mandatorily shot and submitted, along with the original packaging in case of missing items / leakage / breakage or damage / incorrect product.

1. You can only cancel your order before it is shipped. Order cancelation, modification cannot be done once the order is dispatched.
2. Once the cancellation request is raised by emailing us at support@esotico.net.in from your registered email ID. Our team will connect you within 48 business hours.
   Please Note: We initiate the process of refunding the amount to your account via the same payment method you chose for the transaction or through cheque (only in cases where the debit/credit card used by the customer while placing the order is not in use).
3. Once the refund process is initiated, you will receive the refund amount directly in your account or through a cheque. 
   
   NOTE: In case the amount has been deducted from your account but the transaction has failed, we will refund the amount to your account at the earliest.

1. In the unlikely event that you receive a damaged product, return request must be raised within 48 business hours from the time of delivery. Failing to do so will result in the rejection of the Claim.
Please Note - Shooting an unboxing video is mandatory with the original packaging in case of missing items / leakage / breakage or damage / incorrect product, in order to exchange or claim a refund on the product delivered.

2. Please follow the instructions via email at support@esotico.net.in and contact us (within 48 business hours) by calling +91 90220 39022, Monday - Friday, 10 AM - 7 PM IST.