Protecting your data and privacy are of utmost importance to us. Esotico Cosmetic Care Private Limited ensures total compliance with the applicable Privacy Laws of the country in that we operate and provide our range of self-care experiences. We conduct our business by abiding by the laws and preventive measures laid out for data privacy and security in the region of product distribution.

Our Privacy Policy is tailor-made to inform you about the highest degree of care and security that is involved in the collection of your data and its various functions in our business. This also gives you the power to control the usage of your data and its protection while you use the Esotico Application or other applications developed by a third party for Esotico Cosmetic Care Private Limited. We do not sell or trade your personally identifiable information. We may share the same with third parties who assist us in conducting our business, operating our website/application, or servicing you, so long as those parties agree to keep this information confidential.

What & How your information is collected:

1. The information you provide directly:
While using certain functions provided by the application, such as when you register for certain services, access, features or services, we may ask you to provide certain personal data such as name, contact number, postal address, email address, username, password etc.

Information that is automatically collected when you visit the Application:

While downloading and visiting the application, certain information may be collected automatically, which includes:

a. Your computer’s Internet Protocol (IP) Address.

b. Your browser type and operating system.

c. Web pages, links you visit and advertisements you view.

d. Your bandwidth speed and information about the software programs that are installed on your computer.

e. Standard server log information.

Information that we collect from other sources:

We may receive information about you from publicly and commercially available sources (as permitted by the law), which we may combine with other information we receive from or about you. We also collect information about you from third-party social networking services whenever you choose to connect with those services.

How we use the information we collect:

General: Esotico may use the information collected from you to register you or your device for a Service. We will provide a service or feature you request so that we can provide customized content and make recommendations based on your past activities on our application.

For Advertisements: Esotico may use your information to provide you with product and service updates, newsletters and other communications about existing and/or new products and services by post, email, telephone, in-device messaging and/or text messages (SMS), if you have provided your prior consent or we are otherwise permitted to do so under the applicable law.

For Statistics and Research: Esotico may use your information to create user group profiles or segment data and to otherwise create anonymous, aggregated statistics about the use of our products, services and loyalty programs, which we may share with third parties and/or make available to the public.

For Product/Services Improvement: Esotico may use your information to improve and enhance existing Esotico products, services and applications and develop new offerings, recommendations, advertisements and other communications and learn more about
customers’ preferences in general.

To publish your reviews, comments and content: We use data you have uploaded for product reviews, comments or content to our websites or applications and make them publicly visible. Esotico may link to, publish or publicize these materials elsewhere including in our advertisements.

Esotico may use the information collected from you to register you or your device for a Service. We may also provide a service or feature your request to provide customized content and make recommendations based on your past activities on our application.

Esotico may also use your information to provide you with product and service updates, newsletters and other communications about existing and/or new products and services by post, email, telephone, in-device messaging and/or text message (SMS) on condition that you have provided your prior consent or we are otherwise permitted to do so under the applicable law.

Esotico may also use your information to create user group profiles or segment data and to otherwise create anonymous, aggregated statistics about the use of our products, services and loyalty programs, which we may share with third parties and/or make available to the public.

Esotico may also use your information to improve and enhance existing Esotico products, services and applications and develop new offerings, recommendations, advertisements, and other communications and learn more about customers’ preferences in general.

Esotico may link to, publish or publicize materials in our advertisements with your product reviews, comments or content made available on our websites or application and made publicly visible by you.

We share your personal data with:

a. Third-party entities and individuals to facilitate our services (e.g. maintenance, analysis, audit, marketing, and development). These third parties have limited access to your information and are only sharing data that helps them perform these tasks on our behalf and they are obligated to Esotico, not to disclose or use it for any other purposes. All of our approved third-party providers go through an extensive data protection compliance vetting process before being selected as a third-party provider and they are bound by all relevant data privacy laws, terms of confidentiality, and most importantly by this Privacy Policy.

b. If you choose to use the Application, you will be asked to confirm an acceptance of the third-party developer user agreement and Esotico’s privacy policy that authorizes us to use your data to deliver optimum services and an end-to-end user experience from shopping to delivering your choice of product at your doorstep.

c. There may be instances when we disclose your information to other parties to comply with the law or respond to compulsory legal processes or verify & enforce compliance with the policies governing our Services to protect the rights, property, or safety of Esotico, or any of our respective affiliates, business partners, or customers.

What you can choose to do:

You can choose how your personal data is handled and implemented in our services. We are committed to providing you with reasonable access to your personal data and the ability to review, limit and change the use of such data as per applicable law.

Here are your rights based on the country of your residence:

You have the full right to make choices about whether to receive promotional communications from us by following the unsubscribe instructions included in the communication. In addition, you can also generally make choices in your settings, or by visiting relevant links.

Right of Access: You can request confirmation on our processing status for your personal data and also request a copy of the personal data we hold about you.

Right to Rectification: You can request that we update the personal data we hold about you or correct such data that is inaccurate or incomplete.

Right to Restrict Processing: You can also restrict how we use your personal data (e.g., if we have no legal right to keep using it) or limit our use of your personal data (e.g., if your personal data is inaccurate or unlawfully held).

Right to object to processing for legitimate business interests: You have the right to object to processing personal data when that data is processed based on legitimate business interests.

Right to Delete: You have the right to ask us to delete your account or any of your personal data from our system.

Right to data portability: You have the right to data portability that allows individuals to obtain and reuse their personal data for their purposes across different services. You can request us any time to avail of this process in case you feel the need to claim your data across services.

If you are interested in exercising one or more of the rights described above, please submit a request to us at the following email address support@esotico.net.in. Please note that we may require proof of your identity before we can give effect to these rights. This proof includes a valid e-mail ID and phone number used to access our websites for all e-commerce transactions pertaining to Esotico Cosmetic Care Private Limited.

We will not discriminate against you if you decide to exercise your rights under the applicable laws. Only you or an “Authorized Agent” are permitted to act on your behalf and may submit a request. An “Authorized Agent” means a natural person or a business entity you have authorized to act on your behalf by providing your written permission. Please note, we may deny a request from an Authorized Agent if they do not submit proof that they have been authorized by you to act on your behalf.

Your request must provide sufficient information that allows us to reasonably verify you are the person about whom we are collecting personal data or are the Authorized Agent in concern. You must describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal data if we cannot verify your identity or authority to make the request and confirm the personal data we maintain relates to you. To verify your identity, we will seek to match any personal data you provide when you (or an Authorized Agent) submit your request to any personal data we already maintain. If we are unable to verify your identity based on the data we maintain, we will let you know.

About Data Security:

We place the security of your personal data at significant importance and is a core concern for our operations. We have put in place reasonable physical and technical measures to safeguard the information we collect in connection with the services we regularly provide. However, please note that although we take reasonable steps to protect your information, no Application/website, Internet transmission, computer system or wireless connection is completely secure.

Links to Other Websites:

Esotico Application may contain links to other websites. Esotico is not responsible for the privacy practices or the content of other websites or applications.

On our application, we may feature links to other websites/applications or you are referred to our application through a link from another website or application. We cannot be responsible for the privacy policies and practices of other websites or applications. Such content is subject to their terms of use and any additional guidelines and privacy information provided concerning the use of data on their website or application. We recommend that you check the policy of each website/application you visit to better understand your rights and obligations, especially when you are submitting any type of content on those third-party websites/applications. Please contact the owner or operator of such a website/application if you have any concerns or questions.

Changes to the Privacy Policy:

We may update this Privacy Policy at any time to reflect changes in our practices and service offerings. If we modify this Privacy Policy, we will update the date on which the new Privacy Policy will be effective. We will notify you of any material changes in the way we treat your information by placing a prominent notice on our website/application.